Privacy Policy

1. Introduction

Top Rich Spare Parts ("we," "us," "our," or "Company") is committed to protecting your privacy and ensuring you have a positive experience on our website (www.toprichmotorcycles.co.ke). This Privacy Policy outlines our practices regarding the collection, use, disclosure, and protection of your personal information.

We comply with the Data Protection Act, 2019 of Kenya and the General Data Protection Regulation (GDPR) where applicable. By accessing and using this website, you agree to the terms of this Privacy Policy.

2. Information We Collect

We collect information in the following ways:

• Information You Provide: When you fill out contact forms, place inquiries, or subscribe to our services, including your name, email address, phone number, location, and business details.
• Automatically Collected Information: Our website automatically collects certain information, such as your IP address, browser type, pages visited, time spent on pages, and referring URLs through cookies and similar tracking technologies.
• Third-Party Data: We may receive information from third-party sources such as payment processors and service partners.

3. Purpose of Data Collection

We collect and use your information for the following purposes:

• Responding to your inquiries and providing customer support
• Processing orders and delivering products/services
• Sending promotional materials and newsletters (with your consent)
• Improving website functionality and user experience
• Complying with legal obligations
• Preventing fraud and ensuring website security
• Analyzing website traffic and user behavior

4. Legal Basis for Processing

Under GDPR, we process personal data on the following legal bases:

• Your consent
• Performance of a contract
• Compliance with legal obligations
• Protection of vital interests
• Legitimate interests of the Company

5. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:

• Service providers who assist us in operating our website and conducting business
• Business partners for joint marketing initiatives (with your consent)
• Legal authorities when required by law
• Successors in case of merger, acquisition, or asset sale

6. Data Security

We implement industry-standard security measures to protect your personal information, including encryption, secure servers, and access controls. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to protecting your data.

7. Your Rights

Under the Kenyan Data Protection Act and GDPR, you have the following rights:

• Right to Access: You can request a copy of your personal data
• Right to Rectification: You can request correction of inaccurate data
• Right to Erasure: You can request deletion of your data ("Right to be Forgotten")
• Right to Restrict Processing: You can limit how we use your data
• Right to Data Portability: You can request your data in a portable format
• Right to Object: You can object to certain processing activities
• Right to Withdraw Consent: You can withdraw your consent at any time

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience, analyze website performance, and personalize content. You can control cookie settings through your browser preferences. Some website functionality may be limited if you disable cookies.

9. Third-Party Links

Our website contains links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our website is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If we become aware of such collection, we will take steps to delete the information and terminate the child's account.

11. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. You may request deletion of your data at any time, subject to legal retention requirements.

12. International Data Transfers

If we transfer your personal information internationally (including to countries outside the EU), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by updating the "Last Updated" date above. Your continued use of the website constitutes your acceptance of the updated policy.

14. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

15. Data Protection Officer

For privacy-related matters and complaints, you may also enquire on how to get in touch with our Data Protection Officer at info@toprichmotorcycles.co.ke

16. Applicable Law

This Privacy Policy is governed by the laws of Kenya, specifically the Data Protection Act, 2019, and where applicable, the GDPR (EU) 2016/679. Any disputes shall be resolved in the courts of Kenya.